Business Analyst Department: Project Management Experience: 0 - 2 Years Experience

PaperPlane is looking for a Business Analyst who has a demonstrated interest in business & technology, strong problem-solving abilities, and excellent interpersonal skills. Business Analysts will be placed on one or more of our many projects, which could be either Client Projects or Internal Product Development initiatives.


  • Build Domain Expertise: Actively developing knowledge of the industry that the product/project development is being undertaken. Understanding the customers, organization and business objectives in order to help in a problem-solving role.
  • Project/Product Documentation: Create or assist in creating the following documents:
    • Requirements Documentation
    • Task Flows
    • Product Backlog & Requirements Traceability Matrix
    • Functional Specifications
    • Test Cases ( In conjunction with QC team)
    • User Manuals and Product Feature Documents
  • User Support Analysis: Provide client support by answering client queries on Product features and issues faced, conducting research into possible solutions, and facilitating communication between the client and the project team. Providing onsite consulting and training as required.
  • System Testing: Work with system developers and designers to identify, diagnose, and document problems and errors in specific components of a system. Assess how well a product adheres to its design standards, as well as its usability and ability to meet business needs.
  • Research & Analysis:
    • Create Reports/White Papers by collecting, analyzing and summarizing information and trends in Web and Mobile based products
    • Conduct Internal Knowledge presentations
  • Project Management Assistance
    • Assist in the creation of Work Break Down Structures
    • Create and Manage Workflow in the Project Management Tool
    • Create Utilization Reports and Status Reports in specified formats
    • Assist the Project Manager and Senior Consultants in the Pre-Sales process by creating Pitch Decks and Product Demos

Required Qualifications & Skill Sets:

  • 1-2 years of hands on experience in Business/System Analysis. A Masters in Business Administration, with specialization in IT/Systems is preferable.
  • Excellent analytical, written and oral communication skills.
  • Flexibility and ability to deal with ambiguity.
  • Proficient in Microsoft Office.
  • Great Attitude and passion for learning.
  • Ability to work in a team environment of design perfection and compliance to web standards and high design quality benchmarks - No Mediocrity.
  • Excellent communication, organizational, and leadership skills.
  • Self-motivated and proactive with demonstrated creative and critical thinking capabilities.
  • Able to communicate well with cross-functional team members, be able to efficiently collaborate with team members to achieve project goals.
  • Strong time management skills − know what you need to do, and DO IT!
  • Quality and hygiene of deliverables is always a critical quality benchmark and a strong consideration

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